Shipping policy

At NUVEX, we are committed to providing a smooth, reliable, and convenient shipping experience for every customer.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or major holidays. During holidays, promotions, or periods of high order volume, processing may take additional time.

2. Shipping

We offer FREE SHIPPING on eligible orders.

Available shipping options and estimated delivery times will be displayed at checkout based on the customer's shipping address and the items ordered.

3. Estimated Delivery Time

After your order has been processed and shipped, delivery generally takes approximately:

3–7 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

You can use the tracking number to monitor your package's delivery progress.

5. Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

NUVEX is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

6. Delayed, Lost, or Damaged Packages

Although we work with reliable shipping carriers, occasional delays may occur.

If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible so we can review the situation and assist you.

For damaged packages, we may request photographs of the product and packaging.

7. International Shipping

If international shipping is available for your order, delivery times and shipping charges may vary by destination.

Customers may be responsible for applicable customs duties, import taxes, VAT, or other fees imposed by the destination country.

8. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us:

NUVEX
Email: vistoorashop@gmail.com
Phone: +1 720-768-0198